Ensemble is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.  This policy outlines how we achieve this and includes information on what personal data we collect and why.

Personal Data/Information means any data that relates to an identifiable personal who can be directly or indirectly identified from that data.

What kinds of personal data do we collect?

We may collect and process your name, email address and telephone number.  This is collected when you either make a table reservation online or via the phone.  We may also collect this information where you voluntarily provide it on the feedback form.

Website usage information is collected using cookies. Further information on cookies can be found below.

What do we use your personal data for?

We process your personal information collected for the purpose of dealing with any inquiries or requests such as table reservations, and to provide you with information about our products and services via our newsletter.   

Do we share your information with third parties?

When making an online reservation, we will share your personal data with the third party booking system Open Table.  You are able to view their privacy policy here.

We will not share your data with any other third parties unless we are obliged to do so by law, for the purpose of national security, taxation, criminal investigation or we have your consent.


Your email address will be collected and added to our mailing list only if volunteered to us by you directly on the feedback form.  You have the right to remove yourself from the mailing list at any time - you can find details on how to do this below.

Our email marketing also has tracking which allows us to see where subscribers are located, how many times emails are opened, which links are used and whether the email has been shared.

Your email address will not be passed onto third parties or shared with people outside of TVGH Limited.

Is your personal data transferred outside the UK or EEA?

We’re based in the UK but sometimes your personal information may be transferred outside the European Economic Area. If we do so we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.


A cookies is a small file placed on your computer hard drive.  It enables our website to collect information from your browser.  This will help us to tailor the site to your needs as well as improve the functionality of the website.  To find out more about cookies please visit:

You can use your web browser’s cookie settings to control how our website uses cookies.  If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.  However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

What should you do if your personal data changes?

Should you need to update your personal data you can do so by emailing the following address:  

Withdrawing your consent (right to be forgotten)

You can withdraw your consent to the processing of your personal data at any time by following one of these steps:

  • Clicking the ‘unsubscribe’ link which is at the bottom of the monthly newsletter.

  • Email -

  • Or send a written letter to the restaurant address.  

How long is your personal data kept for?

We will retain your information for the period necessary to fulfill the purposes outlined in this Policy and as otherwise needed to comply with applicable law and internal company policies.

Links to other sites.

Our website may contain links to other websites.  Please notes that we have no control of these website and we do not take responsibility for any information you share with these linked sites.  We advise you to read the websites privacy policy in full before submitting any personal data.

Contact Information


12 Sadler Street, Wells, BA5 2SE

Telephone - 01749 676 246

Email -

Changes to this policy

This policy may get changed from time to time however we will always keep the latest version on our site.  This policy was last updated on 1 August 2018.